Terms and conditions

Each Rowanoake piece is handmade to order.  By commissioning a piece, Buyer is agreeing to the following terms and conditions:  Seller can cancel order within the first 24 hours of order placement. After 24 hours has ended the Buyer has agreed to commission of the piece.

At time of purchase a lead time may be given.  If no lead time is given it falls into Seller’s estimated window of 10-12 weeks.  This is only an estimate. Lead times do not begin until deposit is made.

All of our materials are variable and subject to change. Each of our products is unique and is subject to variation in color, characterization, species, texture etc. Because each piece is unique, please review other examples of our work to confirm you are comfortable with the potential variation.

As is typical of custom pieces, Seller reserves the right to alter designs in order to improve a piece’s stability or function. Seller will notify Buyer of said alterations prior to the change being made.

It is Buyer’s responsibility to inspect the piece(s) at the time of delivery. If there is anything incorrect or the piece has been damaged during shipping, this is the only time Buyer will be able to point these issues out.  Once the piece(s) has been delivered and accepted there is far less Seller can do to accommodate alterations or fixes without additional charges. Please denote any damage on the BOL or invoice at time of delivery and reject delivery in necessary cases.

Every Rowanoake piece comes with a limited 1 year warranty against manufacturing defects. As is typical with natural materials, there may be some cracking and color change to the piece, this is not unusual. If the piece(s) show faulty craftsmanship within 180 days Seller will do it’s best to repair. No piece may be returned without Seller’s written consent.

All prices listed on the website are FOB our Oregon location, with freight and shipping applied during checkout.

In the event that any payment is refunded it is subject to a 5% processing fee.

Any custom designs or sketches are creative property of Rowanoake.

This purchase agreement is subject to change. Any changes made go into effect when they are updated on Seller’s website.